RETURNS & REFUNDS

 

Returns and Refunds
Seed Blossom Pod processes returns and refunds in accordance with the Australian Consumer Protection legislation. All of our designs are individually created by one of our talented florists, with all care and attention to detail. In the event that there are concerns or queries surrounding your order, we ask that you please call our friendly team on (02) 9620 1400. We are more than happy on an individual basis, to work through possible resolutions and understand that circumstances differ from situation to situation.

 

Returns
As a general rule, most flowers should last a minimum of 3 days. We pride ourselves on the freshness and quality of our flowers, and endeavour to communicate expected life span of all our flowers at the time of purchase. We also provide simple care instructions for maintaining the lifespan of your flowers once they are in your possession. In the event that your flowers have lasted less than 3 days, and you have followed all care instructions provided, Seed Blossom Pod may organise a replacement. Initially, we will request that a photograph be taken of the product.

We will also request that the original purchase is returned to us so that we may follow up with our suppliers on any quality control issues. Regretfully, we cannot arrange to re-send fresh flowers to you if the original flowers are disposed of or images are unavailable.

 

Refunds
Refunds may be processed upon receipt of goods purchased and only in instances where no other resolution can be reached. Online and telephone orders will be credited back to the original credit card with which the order was placed. In store purchases may be processed through the original credit card or via EFTPOS only. Cash refunds in store will be provided with a voucher to the same amount paid. All refunds are made at the discretion of Seed Blossom Pod and must be approved by a store manager or the director of Seed Blossom Pod.

Replacements and Refunds may be provided where quality is not to our regular standards or in extenuating circumstances. Each flower is unique, and so too are your requirements and concerns surrounding your order. For that reason, we ask that you please call us on (02) 9620 1400 within three (3) days of receipt of your flowers. This allows us the best amount of time to discuss options available for resolving any concerns.

 

Product Variations
Every effort is made to ensure we replicate the product as close to the picture as possible, including flower varieties and colour selections. Due to seasonal and product availability, there may be occasions where substitution of flower or container may be required. The overall look and colour scheme of the arrangement is our priority and all substitutions are of the same or higher value and suitability. Only in circumstances where the contents vary dramatically will the customer be notified beforehand.

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